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How VARs Can Better Serve the Field Service Market How VARs Can Better Serve the Field Service Market
The field service sector has always been customer-focused. In addition to striving for efficiency, many field organizations have attempted to take advantage of the customer touch opportunity inherent in a service visit to drive new revenue through incentives and retooled business processes. But it can be challenging to implement a sales and customer satisfaction focus with a workforce of left-brain, engineering personalities.

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How to Add Managed Services to Your VAR Business
6/17/2013
Incorporating managed services into the VAR business model--becoming an MSP--ranks among the most effective options for boosting profits while decreasing expenses.
By Julie Ritzer Ross
5 Retail Tech Trends That are Missing the Mark
6/11/2013
Technology is cool, but shoppers want service. Solution providers must respond to industry and consumer trends with an array of shopping and fulfillment options, but shoppers also want the basics.
By Steven Skinner
STUDY: Conflicts Between IT Vendors and Channel Partners Spike
6/11/2013
Six in 10 IT channel companies say the incidence of conflict has increased in the last two years. Eight in 10 say conflict has affected their business negatively. The good news is that the conflicts are leading to business reinvention.
New Payment Processing Solutions Bolster SMB VAR Market
6/5/2013
From new guidelines (EMV) to mobile technologies (digital wallets, NFC payment processing), the payment space is creating a bevy of new reasons for POS VARs and ISOs to further expand their product offerings takes a look at what is topping the list.
By Julie Ritzer Ross
Windows 8.1: The Return of the Start Button
5/31/2013
People typically don’t get that excited for a "point one" update of an operating system, but in this case Microsoft is doing its best to rectify some of the biggest issues Windows users have had with the latest version of its Windows OS.
By George L. Koroneos, Editor
How Solution Providers Can Sell to the Government Vertical
5/31/2013
To succeed in the government market, experienced solution providers are maintaining regular contact with their network of clients and crafting solutions that dovetail with current needs and fiscal woes.
By Lisa Terry
Server Market Revenues Drop 7.7 Percent as Market Demand Slows
5/31/2013
This is the fifth time in the previous six quarters that the server market has experienced a year-over-year decline in worldwide revenue.
35 Percent of Restaurant Spending Goes to POS
5/29/2013
Restaurant Technology Study reveals additional opportunities for VARs as restaurants feel pressure to enhance guest experience and back-of-house efficiency.
SolarWinds Snags N-able for $120M
5/29/2013
The functionality provided by the N-able acquisition serves a critical need for MSPs and VARs tasked with providing supplemental or complete IT services, via the cloud, to small and mid-sized businesses.
PC Outlook Falls As Market Increasingly Looks to Tablets
5/29/2013
The updated forecast reflects the significant drop in volume during the first quarter of 2013 as well as the transitions happening in PC design as vendors bring products to market that are optimized for Windows 8, including more thin, convertible, touch, and slate models.
 


Maximizing Your Operation with High Ribbon Capacity Printers Maximizing Your Operation with High Ribbon Capacity Printers
Convenience, cost savings and operational efficiency are a few of the value-adds available in these modestly-scaled printers.
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Payment Processing Handbook 2013 Payment Processing Handbook 2013
An inside look at the hottest technologies and solutions spurring innovation in the payments market.
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Surefire Reoccurring Revenue Strategies for VARs
6/25/2013 11:00:00 AM (EST)
Moderator:
George Koroneos, Editor, VSR Magazine
Panelists:
Gil Cargill, Sales Acceleration Coach, Cargill Consulting Group
Joe Persky, Director of IT, edgeMED Healthcare Solutions, Inc.
Jennifer Cochran, SMB Marketing Manager, AVG Technologies USA
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