First Look at Motorola Solutions Customer Concierge

At the NRF Big Show, Motorola Solutions offered a attendees a look at its Motorola’s CC Series (customer concierge), part of its Connected Shopper suite. It will offer in-aisle product and online search capabilities along with video and audio chat functionality that can take customer service to new levels. With a variety of screen images, it integrates a touch-screen-driven interactive product browser, digital signage, and customer care connection in a single, interactive device. The CC series bridges a retailer’s in-store, online and mobile experiences, and connects customers to retail associates for immediate assistance via devices like the MC40 and SB1.