PODCASTS

How One VAR Migrated to a Services-Based Business Model

9/2/2011 - Download a new Business Acumen series podcast featuring Kevin Price, Founder and CEO of AccuCode, an ISV, integrator and VAR specializing in mobile computing, ADC technologies, IT security, and enterprise communications. Learn how AccuCode successfully changed business models, originating from a project-based VAR to a more service-oriented model. Learn the challenges and benefits during and after the transition.

How to Successfully Manage High Customer Expectations: A Perspective from a Solution Provider

8/17/2011 - VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring John Pruban, President, Tekserve POS, a systems integrator serving the retail and hospitality industries. Pruban offers his insights on how customer expectations of solution providers have changed, and as a result how his approach to managing high expectations has changed; and what can a solution provider can do to manage a customer relationship in a way that impacts the bottom line for success.

How Customer Expectations Have Changed, and What to Do About It

8/5/2011 - VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring Howard Hyden, Founder, Center for Customer Focus. He provides his insights on managing customer relationships, including how customer expectations are evolving, and the types of processes and programs solution providers can have in place to ensure they aware of customer expectations to enhance customer satisfaction.

What Solution Providers Need to Know About Succession Planning

8/3/2011 - VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring William Rothwell, President of Rothwell and Associates, Inc., a full-service consulting firm that offers services in Succession Planning and Management. He provides his insights on the importance of succession planning for an SMB business, how to do it and what positions to plan for, and some tips and pitfalls solution providers need to know in order to navigate succession planning.

Changing the Channel: What's New in Channel Programs

8/1/2011 - VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring Tom Beusch, President, Miles Technologies, who provides his insights on the state of channel programs, including how channel programs are adapting to cloud-based business models, and the steps to take to make sure you're getting the most benefit from the channel programs you participate in.

Today’s Channel Programs and What Solution Providers Need to Know

7/26/2011 - VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series on navigating channel programs and what solution providers need to know. Hear Tiffani Bova, VP, Research, Gartner, as she provides her insights, including:
  • basic block and tackle ingredients that solution providers should ensure are in;
  • the changes made to channel programs over the last 18 months that better equip them to meet channel needs moving forward;
  • the chief points of channel program tension between solution providers and vendors.

ISV Programs: A Solution Provider's Perspective

7/20/2011 - VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series. Tom Beusch, president, Miles Technologies, provides his insights on why his company participates in ISV-specific channel programs; how hardware vendors’ ISV programs have changed recently; and if there any red flags or other cautions an ISV should consider before partnering with a hardware vendor.

Partnering for Success Part II

11/22/2010 -

Learn how to create and maintain a healthy business model with the new Business Acumen Podcast series, a VSR Knowledge Center, sponsored by Zebra Technologies.

VSR and Zebra Technologies present the second installment of our two-part Business Acumen Podcast on Partnerships and Why They are so Important for a Successful Business. Join Diane Krakora, president of Amazon Consulting, as she explains why partnering with strong, complimentary businesses is smart business for VARs and will help boost the bottom lines for both companies.


How VARs Can Grab Hold of IT as a Service Model

9/30/2010 - Learn how to create and maintain a healthy business model with the Business Acumen Podcast series, a VSR Knowledge Center, sponsored by Zebra Technologies.

VSR and Zebra Technologies proudly present the latest installment of our Business Acumen Podcast Series, featuring Bruce Stuart, President of ChannelCorp. who discusses cloud computing, or software-as-a-service (SaaS) and managed print services are hot right now.
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