Any technology investment is a balancing act. Roll out a new technology and run the risk that something better (more affordable, durable, simplified, etc.) will soon be developed. Or wait for “something better” to come along at the risk of being a bit too far behind the competitive curve. For restaurants, the de facto approach has been less technology investment, more customer service, until recently. Technology capabilities — and particularly those that can positively impact the customer experience — are driving new investments. The point of sale (POS) is a central focus for restaurant innovation and investment, and Hospitality Technology’s annual “POS Software Trends” report shows that operators are looking to add a variety of new capabilities in 2013.