There is no row at position 0. A Case for an iPad POS | Case Studies | Vertical Systems Reseller (VSR)

The Future is Now: The iPad POS

— January 20, 2011

In operation since 1966, Fish and Chips Restaurant in Sausalito, California, is the Bay area’s oldest fish and chips shop, so you wouldn’t expect to see the hottest technology gadget in the world at the point of sale counter. Thanks to Revel Systems, a new, up-and-coming technology software integrator, restaurant owner Michael Lappert made the decision to install the Apple iPad 3G with Software as a Service (SAAS) POS solution. When QSRs consider updating POS systems, the word “cool” is not one that usually comes to mind. “Customers love it, and always comment about how cool it looks. We never expected that kind of feedback from our POS system!” commented Lappert.

The systems do much more than turn heads. At roughly half the cost of a typical single POS station, the sleek new system is surprisingly affordable.  “We cut down on staff training and solved so many pain points from our previous system, like ease of use, simplifying and adding payment options for our customers and the real-time reporting functionality is great,” commented Lappert. “The form factor was a huge selling point, as well. Space is at a premium in our restaurant, so the sleek design added to the overall functionality and appeal.  We have it all in one system, with real time reporting and no back server. All we need is an internet connection and credit card information is not stored on the unit, making us PCI compliant without the headaches.” Because the card swipe is directly on the iPad, payment time is faster, increasing immediate profits.

The Revel Systems solution combines the flexibility and usability of the iPad with cloud-based software to create a new and exciting food service and hospitality POS system. The company designed a mobile credit card swipe and the software and configured in an integrated cash drawer.  An Epson TM-T70 printer, designed to fit under counters and in small spaces, offers complimentary design with all front-facing controls, paper loading and receipt dispensing for quick and easy access. In addition, Revel Systems is the first full-blown POS platform to offer digital payment via PayPal and Google Checkout – in other words, no wallet required for payment.

“We can customize any report, and I can check in on the stores daily sales from any computer or even with my phone. We thought it was going to be a big deal to update our POS system, but it only took two hours to roll it out and our staff was up and running five minutes after that.”

Revel Systems also provides integration for online, application and mobile website ordering and reservations, sending orders directly to the POS. Menu changes can be updated on a mobile phone to change all POS terminals and e-commerce sites. Eventually, the company will incorporate an “Order Now” button on the site utilizing social networks, such as Yelp, Facebook, Twitter and Foursquare, sending those orders directly to the POS. With Revel’s reservation system, the restaurant can call directly from the iPad via voice over IP.  The reservation system talks to the POS system and it is very affordable compared to today’s other systems - only fifty cents per reservation and no monthly or setup fee. Employees can drag and drop reservations over a table with the touch of a finger.

It’s Cool, But Is It Durable?
The iPad in general is much more durable than other computers. Don't let the aesthetically-pleasing appearance fool you into thinking it may not work in harsh environments.

Here are some highlights:

  • The iPad has at least 5 to 10 hours of power backup and if you lose power, you can take credit cards up to 10 hours
  • There are no fans in the iPad – most POS systems have fans where grease can get in.
  • The iPad has no hard drive so you don’t have to worry about crashes.  There are no moving parts (solid state drive)
  • Revel Systems offers an optional two year break warranty

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