It’s hard to believe, but when you hear Eric Gould’s story, you’ll see how simple it was for him to increase billings so dramatically without increasing his staff.  He’d tried everything, including building his own ticketing system, but never realized how much time – and money – was leaking through the cracks.  When he finally settled on a purpose-built system, billings increased dramatically – just by capturing lost time – and, an added benefit, he reduced the time it took to prepare invoices by more than 85%.