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Posted Date: 8/22/2011

ConnectWise Adds New Features to IT Service Business Management Solution

ConnectWise, developer of the leading business management solution designed exclusively for IT service providers, VARS, ISVs and MSPs, released new and upgraded features to its award-winning ConnectWise software, used by more than 56,000 IT professionals for integrated CRM, sales, service, project management, mobile support, SLAs, billing, and employee scheduling.
Features in ConnectWise 2011.3 include a ConnectWise customer portal, the addition of at-a-glance SLA status for service boards, and more flexibility and options for invoicing and reporting. Improvements to the ConnectWise Email Connector now provide instant ticket creation.
Highlights of new features include:
NEW Customer Portal
The ConnectWise Customer Portal delivers state-of-the-art usability and appearance thanks to a new user interface and improved functionality. Service companies with multiple business locations can now brand the portal by location. Customers can subscribe to provider’s marketing groups, pay invoices online, and more. New privacy/access settings manage who can view documents or projects. 
NEW Email Connector
The new ConnectWise Email Connector maintains a continuous connection to allow for faster posting of tickets from emails, making meeting SLA’s easier and ensuring quickest handling of urgent client issues.
Expanded visibility in SLAs
A new column on the Service Board shows the time left to meet an SLA. ConnectWise has added a decimal place to the age display on the Service Board to provide extra detail on how long a ticket has been open.
Time and Ticketing
Service Codes, standard text used to populate tasks, can now be used on time and ticket entries to speed technician updates and ensure professional notations. Highly anticipated, automatic spell check keeps tickets and invoices error-free.
Invoicing and Sales Order enhancements
ConnectWise 2011.3 now imports paid amounts and date paid data from QuickBooks to ConnectWise, and paid invoices will now show a “Paid” stamp when printed, allowing you to view the complete payment history within ConnectWise. Sales Orders now display pop-up status messages to ensure your team is kept in the loop.
Export reports in different formats
ConnectWise 2011.3 can run and format reports on the fly in Excel, PDF, XML or CSV file formats, then email the report upon completion. New dynamic report parameters are now allowed for scheduling reports.

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