A Blueprint for Elevating Service and Support
 VSR and Zebra Technologies present the latest installment of the Business Acumen Podcast Series featuring Phil Verghis, author and Founder of The Verghis Group. Verghis explains how the services and support side of a VAR business is changing as solution providers transition from the break/fix model, and how to improve the customer service side of the business. Learn how self-service is being incorporated into business models, and how the rise of software as a service has made a huge difference in how solution providers run their businesses.
Panelist: Phil Verghis, Founder of The Verghis Group
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Why VARs Should Partner for a Total Solution
VSR and Zebra Technologies present the latest installment of the Business Acumen Podcast Series featuring David Rosenthal, President and CEO of Concerntrak, an ISV and solution provider; and David "Shep" Shepardson, Senior Printer Media Specialist at Compsee, a mobile solution and warehouse management firm. David and Shep explain how the two firms collaborated on a robust food traceability tool, and the benefits they achieved through partnering. Learn how they adapted their software and hardware technology to build a true value-added solution, and the challenges and advantages of IT partnerships.
Panelists:
David Rosenthal, President and CEO, Concerntrak
David "Shep" Shepardson, Senior Printer Media Specialist, Compsee
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Best Practices for Building A Mobile Solutions
.bmp) VSR and Zebra Technologies present the latest installment of the Business Acumen Podcast Series featuring Jim French, COO of MIT Systems, an ISV and solution provider. French explains explains how solution providers can work with ISVs and vendors to implement mobile technology into their product portfolio, and what to look for when selecting a partner. Learn how the tablet revolution is changing the way ISVs and VARs are working with hardware manufacturers to create stable and powerful solution.
Panelist:
Jim French, COO, MIT Systems
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Where Solution Providers Can Turn for Financing
.bmp) VSR and Zebra Technologies present the latest installment of the Business Acumen Podcast Series featuring Tim Lowe, director of consulting for Amazon Consulting and principal investor at a solution provider business. Lowe talks about the challenges resellers face trying to access credit, places VARs should look for financing, and how to work with distributor partners to extend capital. Also, learn how to line up credit sources when changing to a service model with reoccurring revenue.
Panelist: Tim Lowe, Director of Consulting, Amazon
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Best Practices for Solution Providers Implementing SaaS
 VSR and Zebra Technologies present the latest installment of the Business Acumen Podcast Series featuring Will Atkinson, president of CAP Software, a POS software and inventory control developer. Atkinson explains why solution providers should consider selling a software as a service model, and what verticals are best suited for SaaS integration. Learn how services can compliment a traditional hardware bundle and what needs to change to incorporate SaaS into your business plan.
Panelist: Will Atkinson, president, CAP Software
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From Break/Fix to SaaS: Why It Pays to Transition
VSR and Zebra present the latest edition of the Business Acumen podcast series. In this episode, Tony Serino, President and CEO of Serino Channel Services, explains why and when solution providers should consider altering their business models and the challenges inherent in moving to a services-based business model.
Panelist:
Tony Serino, President/CEO, Serino Channel Services
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How One VAR Migrated to a Services-Based Business Model
 VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring Kevin Price, Founder and CEO of AccuCode, an ISV, integrator and VAR specializing in mobile computing, ADC technologies, IT security, and enterprise communications. Learn how AccuCode successfully changed business models, originating from a project-based VAR to a more service-oriented model. Learn the challenges and benefits during and after the transition.
 Panelist:
Kevin Price, Founder and CEO, AccuCode |
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How to Successfully Manage High Customer Expectations: A Perspective from a Solution Provider
VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring John Pruban, President, Tekserve POS, a systems integrator serving the retail and hospitality industries. Pruban offers his insights on how customer expectations of solution providers have changed, and as a result how his approach to managing high expectations has changed; and what can a solution provider can do to manage a customer relationship in a way that impacts the bottom line for success.
Panelist:
John Pruban, President, TekservePOS
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How Customer Expectations Have Changed, and What to Do About It
VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring Howard Hyden, Founder, Center for Customer Focus. He provides his insights on managing customer relationships, including how customer expectations are evolving, and the types of processes and programs solution providers can have in place to ensure they aware of customer expectations to enhance customer satisfaction..
Panelist:
Howard Hyden, Founder, Center for Customer Focus
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What Solution Providers Need to Know About Succession Planning
VSR and Zebra Technologies proudly present the latest installment of the Business Acumen Podcast Series featuring William Rothwell, President of Rothwell and Associates, Inc., a full-service consulting firm that offers services in Succession Planning and Management. He provides his insights on the importance of succession planning for an SMB business, how to do it and what positions to plan for, and some tips and pitfalls solution providers need to know in order to navigate succession planning successfully.
Panelist:
William Rothwell, President of Rothwell and Associates, Inc.
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Mobility Handbook 2013
Find out what resellers are doing to add mobility products to their linecards and best practices for helping clients break free from the desktop.
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